You must pay customs duty in case your parcel exceeds the duty-free import threshold and in other cases established by the legislation of the destination country.
For detailed information on customs duty, contact the customs authority of your country.
You’ll receive a notification from the delivery service when it’s time to pay the duty.
Delivery services
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Delivery geography, conditions, and restrictions are determined by the delivery service.
Georgia: GBS Export
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If your order is delivered by Ozon partner, you can’t check it upon receipt, partially redeem it, or try the products on.
If you don’t like the product or it doesn’t fit, create a return request in your personal account.
Courier delivery and delivery to pick-up points in Georgia.
The order must be prepaid.
Delivery restrictions:
- Maximum order amount: 850 EUR.
- Maximum weight: 29,5 kg.
- Maximum dimensions: 120 × 80 × 50 cm.
- We don’t deliver parcels to correctional institutions.
For the order to pass customs, specify your personal details in your account.
Ozon asks for them and passes them to the carrier or customs, so they can fill out the declaration.
The carrier or customs representative may contact you to clarify the details.
Learn more about personal details
If the product weighs more than 30 kg and costs more than 300 GEL, you need to pay customs fees.
Several orders can be combined in one shipment. In this case, the duty is calculated for the whole shipment, not for each order separately.
Learn more about customs duties
When the shipment gets the
On the way to your city status, you will be able to track it on
gbs-broker.ru by your Ozon order number or on
inex.ge by your delivery service tracking number.
Once the parcel is delivered to the pick-up point, you have 7 days to collect it.
You can extend it’s storage period for another 15 business days if you don’t manage to pick up the parcel in time.
To do this, contact the Ozon support team.
To receive the parcel, tell the pick-up point employee your phone number. It must be the one you specified when placing the order.
You receive the order after signing the delivery receipt.
You can’t check the order at the pick-up point upon receipt and partially redeem it.
You get a text message on the scheduled day, once the courier gets your shipment.
An hour before the expected delivery time, the courier calls you to arrange delivery.
To receive the order, tell the courier your phone number. It must be the one you specified when placing the order.
If you can’t meet the courier at the appointed time, arrange another delivery date and time with the carrier.
You receive the order after signing the delivery receipt.
Georgia: Trackings.GE
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The previous name of the shipping provider is GFS Express.
If your order is delivered by Ozon partner, you can’t check it upon receipt, partially redeem it, or try the products on.
If you don’t like the product or it doesn’t fit, create a return request in your personal account.
Courier delivery and delivery to pick-up points in Georgia.
The order must be prepaid.
Delivery restrictions:
- Maximum order amount: 850 EUR.
- Maximum weight: 30 kg.
- Maximum dimensions: 60 × 50 × 50 cm.
- We don’t deliver parcels to correctional institutions, military installations, and special control zones.
For the order to pass customs, specify your personal details in your account.
Ozon asks for them and passes them to the carrier or customs, so they can fill out the declaration.
The carrier or customs representative may contact you to clarify the details.
Learn more about personal details (PDF)
Several orders can be combined in one shipment. In this case, the duty is calculated for the whole shipment, not for each order separately.
If you need to pay customs duty, the customs representative notifies you about it via text message and provides payment instructions from the phone number +995 511 10-20-86.
Learn more about customs duties
After the parcel is sent, it’s track number appears in your personal account.
Once the order status is On the way to your city, you can track the parcel on the trackings.ge website.
Once the parcel is delivered to the pick-up point, you have 7 days to collect it. After that period, you have to pay 0,5 EUR for each day of storage.
If you don’t pick up the order before the storage period ends, the delivery service contacts you. Tell the carrier if you want to extend the storage time.
To receive the parcel, show your ID card to the pick-up point employee or tell them a unique code. The recipient’s ID must match the one you entered when placing the order. You’ll recieve a text message with the unique code on the number you specified when placing the order. To change the recipient, you can contact the Ozon support team.
You receive the order after signing the delivery receipt.
You can’t check the order at the pick-up point upon receipt and partially redeem it.
On the scheduled day, the courier will call you to arrange the date and time of delivery.
To receive the parcel, show your ID card to the courier. The recipient’s ID must match the one you entered when placing the order.
To change the recipient, you can contact the Ozon support team.
If you can’t meet the courier at the appointed time, arrange another delivery date and time.
You receive the order after signing the delivery receipt.
Azerbaijan: UNI EXPRESS EXPORT
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If your order is delivered by Ozon partner, you can’t check it upon receipt, partially redeem it, or try the products on.
If you don’t like the product or it doesn’t fit, create a return request in your personal account.
Courier delivery and delivery to pick-up points in Azerbaijan.
The order must be prepaid.
Delivery restrictions
- Maximum order cost: 280 EUR.
- Maximum dimensions: 100 × 100 × 80 cm.
- Maximum weight: 30 kg.
- In some cases, you must pay customs duty.
Learn more about customs duty
- It’s not possible to deliver bladed articles, products from the “Weapons” category, means of communication, and liquids to correctional institutions.
For the order to pass customs, specify your personal details in your account.
Ozon asks for them and passes them to the carrier or customs, so they can fill out the declaration.
To clarify details, the carrier or customs representative may call you from one of the following phone numbers: +994 12 497-37-75 or +994 12 497-37-76.
Learn more about personal details
To receive your order in Azerbaijan, sign up on the e.customs.gov.az customs website or in the Smart Customs mobile app. Fill in the declaration immediately after placing your order.
Orders without declaration don’t pass customs. They’re stored there with the “On the way” status until you fill in the declaration and pay the customs duty. The maximum storage period is 3 months. Starting from the third day, you have to pay a storage fee of 3 AZN per day.
To avoid customs storage fees, fill in the declaration and pay the customs duty immediately after placing the order. Otherwise, after 3 months the order status changes to “Canceled”, the product gets disposed of, and you get refunded.
Once the order passes customs, its status changes to “On the way to your city”. After that, you can contact the ASE partner call center via Telegram at +994 50 256 0075.
If the total monthly worth of your orders is more than 300 USD, you must pay customs duty.
This duty equals 36% of the amount exceeding the limit. You also need to pay duty, VAT and administrative fee.
After the parcel is sent, its track number appears in your personal account.
Once the order status is On the way to your city, you can track the parcel on the unitrade.youtrack.info website.
Once the parcel is delivered to the pick-up point, you have 30 days to collect it. You can’t extend its storage period.
To collect the parcel, show your ID card to the pick-up point operator and tell them the order number. The recipient’s full name must match the one you entered when placing the order.
You can’t check the order at the pick-up point upon receipt and partially redeem it.
On the delivery day, the courier will contact you to arrange the time.
To receive the order, show the courier your ID card. The recipient’s full name must match the one you entered when placing the order.
If you can’t meet the courier at the appointed time, arrange another delivery date and time. You can reschedule the courier delivery once. After that, the delivery service transfers your parcel to the pick-up point closest to the address you specified.
You can change the delivery address of the parcel only if it has arrived in Baku. To do this, contact the ASE partner call center via WhatsApp: +994 51 3233288.
Azerbaijan: GBS Export
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If your order is delivered by Ozon partner, you can’t check it upon receipt, partially redeem it, or try the products on.
If you don’t like the product or it doesn’t fit, create a return request in your personal account.
Delivery is available:
- to pick-up points in Azerbaijan;
- by courier in Baku, Sumgait, Hardylan.
The order must be prepaid.
Delivery restrictions:
- Maximum order cost: 460,000 RUB.
- Maximum order weight: 30 kg.
- Maximum dimensions: 230 × 100 × 100 cm.
- Parcels can’t be delivered to correctional institutions.
- In some cases, you must pay customs duty.
Learn more about customs duty
For the order to pass customs, specify your personal details.
Ozon asks for them in your personal account and passes them to the carrier or customs to fill out the declaration.
The carrier or customs representative may contact you to clarify the details.
When placing an order, specify the Azerbaijani phone number registered to the order recipient.
The invoices for duty payment may be issued to the owner of the phone number instead of the specified order recipient.
Learn more about personal details
To receive your order in Azerbaijan, sign up on the e.customs.gov.az customs website or in the Smart Customs mobile app.
Fill in the declaration on time.
If the total monthly value of your orders is more than 300 USD, you must pay customs duty. This duty equals 36% of the amount exceeding the limit. You also need to pay duty, VAT, and administrative fee.
Once the order status changes to
On the way to your city, you can track the parcel on the
gbs-broker.ru website by your Ozon order number.
Once the parcel is delivered to the pick-up point, you have 7 days to collect it.
You can extend its storage period for another 15 business days if you don’t manage to pick up the parcel in time.
To do this, contact the Ozon support team.
To collect the parcel, show your ID to the pick-up point employee and tell them your phone number.
It must be the one you specified when placing the order.
You can’t check the order at the pick-up point upon receipt and partially redeem it.
You get a text message on the scheduled day, once the courier gets your shipment.
An hour before the expected delivery time, the courier calls you to arrange delivery.
To collect the parcel, show your ID to the courier and tell them your phone number.
It must be the one you specified when placing the order.
If you can’t meet the courier at the appointed time, arrange another delivery date and time with the carrier.
Delivery by seller
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Your order is delivered by the seller or another delivery service.
You can view the approximate delivery time when placing an order or on its page in the Orders section.
Delivery time may shift due to holidays, customs clearance, or unexpected circumstances.
When calculating delivery time, we take all circumstances into account, but there may still be occasional delays.
The delivery area depends on the seller and the transport companies they work with.
You can select delivery by one of the transport companies offered by the seller.
Not all delivery methods may be available.
For example, some products can be delivered only by courier or only to pick-up points.
No suitable delivery method
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The delivery method may not be available if your order contains products that can’t be delivered this way.
When placing an order, you’ll see all the available delivery methods.
