If you want to return a product of proper quality, make sure that it meets return conditions.
You can only return orders in the “Received” status.
To return products:
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Select products in one of the following ways:
- In the Orders section: select the order and tap Return products.
- In the My returns → Return products section: select the products and tap Proceed to return.
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Fill out the return request and click Confirm.
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Select the return method and click Get a refund. You can follow the application status in the Returns section.
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When request is approved, hand over the product:
- If it’s delivered by seller, return the product as described in the instructions for products delivered by seller.
- If it’s delivered by an Ozon partner, hand over the product as described in the instructions for products delivered by the partner.
⚠️ Send a return within 4 days after the request approval, otherwise the request will be overdue.
Sending by post #
You can send a return with any local postal service that delivers to Russia. For example, Azerpost, Georgian post, Emirates post, PTT (Turkish post), Israel Post, PE Post of Serbia, and Tajik post.
Send the return to: 7 Magistralnaya str. (Lvovsky microdistr.), P/O box 4, 140961 Podolsk, Moscow region, Russia. Recipient: Internet Solutions LLC.
Save the receipt.
You’ll receive the money after Ozon or the seller gets the products back.